Mill Valley Film Festival
  • 05-Mar-2019 to 04-Apr-2019 (PST)
  • Operations
  • San Rafael, CA, USA
  • Seasonal

DocLands 2019

Line Manager - Cinarts Sequoia


Location:  San Rafael, CA (15 minutes North of the Golden Gate Bridge)

Status:  Seasonal

Dates:  5/3/19 - 5/5/19 (Training date TBD)

Salary:  $16/hour


About DocLands Documentary Film Festival:

DocLands is a non-competitive, non-juried, inclusive festival that presents an overall Audience Choice award. It's dedicated to building connections and partnerships that will invigorate the business and art of nonfiction filmmaking. Through public screenings, engaged conversations and grassroots networking events, DocLands aims to build an active, involved and fully supportive community around documentary film. Its organization goals include gender equality and zero waste.


About the Job:

Line Managers work with the Venue Managers and House Managers to ensure safe, orderly, and friendly theater operations and timely screening starts.  Reports to the Venue Manager and Operations Manager.


Your Responsibilities:

  • The Line Managers are overseen by a Venue Manager who runs each specific film festival venue.
  • As a Line Manager, you work directly with the public, volunteers, projectionists (and other DocLands staff), filmmakers and sponsors.
  • Work with Development department to fulfill sponsor and donor needs
  • Prepare venue at start of day, including stanchions, line signs, etc.
  • Establish First Entry Line, Second Entry Line, General Entry Line and Rush Line outside the Theatre with stanchions and line signs.
  • Review daily tech sheets and show flows. Consult Box Office regarding tickets sales and shows on RUSH, to prepare for the day ahead.
  • Check in with Venue Manager for any updates or changes that have occurred.
  • Check the schedule for the day comparing start and end times and preparing for tight turnarounds
  • Place volunteers, and inform them of specific information they need regarding their job.
  • Communicate with Venue Manager before opening doors to public, and letting in First Entry
  • Maintain smooth and efficient patron traffic flow
  • Ensure all related ADA access laws are met with sidewalks and other related spaces at venues
  • Provide water as needed to lines
  • Assist with hot/cold weather protective measures if needed (e.g., tenting / canopy, etc).
  • Communicate any accidents or patron issues, if any, to Venue Manager and provide written incident reports
  • Manage and monitor reserved parking spaces in front of theaters as needed for top talent and staff
  • Coordinate show entries and egresses with other managers via radio
  • Line Managers and volunteers are to ensure every patron is at the right film, at the right place, at the right time
  • Patrons are not allowed in lobby of the theater before the house is ready
  • Follow the Venue Manager's direction for line timing, beginning with the First Entry Line. (Note: mobility-challenged patron's may be allowed lobby seating in advance if requested).
  • Manage RUSH ticket sales and seating
  • The Venue Manager will communicate with the House Manager, and both will work with the Line Manager as to how many people are in RUSH, and how many available seats are possible to sell and their location in the theater
  • As patrons enter, House Manager updates the Line Manager with remaining seat count and location information, which is communicated to RUSH line
  • Remind people in the RUSH line the location of the remaining seats and there is a NO REFUNDS policy
  • Communicate film screenings updates and changes to staff and public as needed.
  • End of Day procedures


Our Ideal Candidate has:

  • Experience with event crowd control, preferably at music and or film festivals
  • Good physical and mental presence - must be outspoken and clear
  • Detailed, disciplined, and thorough.  You have a professional appearance and demeanor with a great attitude.
  • Grace under pressure; can do attitude
  • Strong leadership skills
  • Excellent customer service, and public interaction skills
  • Calm under pressure, managing multiple lines simultaneously
  • Thrives working independently and on a team
  • Must have own transportation, own smart-phone, and able to work nights and weekends as necessary.

California Film Institute is dedicated to equal opportunity employment without regard to race, religion, gender, sexual orientation, gender identity, national origin, age, veteran or disabled status, or any other basis protected by local, state or federal law.

Mill Valley Film Festival
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